Frequently Asked Questions

We understand that circumstances may change, but once an order has been placed, it cannot be canceled. We kindly request you to double-check your order before finalizing the purchase.

Unfortunately, we are unable to make any changes to an order once it has been placed. We apologize for any inconvenience this may cause and encourage you to review your order carefully before completing the purchase.

Yes, it is possible for your multiple items to be delivered in a single package. However, there are instances when items may be shipped separately. This can happen if the items are stored in different warehouses or if there are logistical considerations that make it more practical to send them individually, each with its own tracking number.

Tracking your order is easy! Simply visit our website portal and navigate to the help center. There, you will find a "Track Order" option that allows you to monitor the progress of your shipment.

Absolutely! We proudly offer hassle-free, free worldwide shipping on all orders.

Without a doubt! At SaleValour, we take delight in offering Free Worldwide Shipping to all our customers, including your beautiful country!

We provide shipping services to the following countries:-

A-B Australia, Belgium, Brazil

C-D Canada, Denmark

E-G France, Germany

H-L Ireland, Italy, Japan

M-N Netherlands, New Zealand,

O-T South Korea, Spain, Sweden

U-Z United Kingdom, and United States.

We apologize, but we are unable to ship to P.O. boxes. Our delivery partner specifically requires a physical address for smooth and reliable delivery.

At SaleValour, we truly appreciate our customers and take great pride in providing them with a valuable service - FREE worldwide shipping. We recognize the significance of timely delivery, which is why, on average, our shipping takes between 7 to 15 days. Wherever you may be, you can enjoy the convenience of shipping at no cost.

Please keep in mind that we are committed to providing you with the utmost quality. Our standard order processing time is usually within 24-48 hours. In exceptional cases, it may extend to 72 hours due to thorough quality checks. We truly care about your satisfaction and appreciate your patience as we maintain our high standards for excellence.

The estimated shipping time of 7-15 days is specifically for the following countries:

A-B Australia, Austria, Belgium, Brazil

C-D Canada, Czech Republic, Denmark

E-G France, Germany

H-L Ireland, Italy

M-N Netherlands, New Zealand, Norway

O-T Spain, Sweden, Switzerland

U-Z United Kingdom, and United States.

For countries Japan and South Korea, we strive to deliver your order promptly within 7-15 days. Occasionally, shipping times may be slightly longer, up to a maximum of 18 days

Please keep in mind that these timeframes are averages and can vary due to factors such as customs procedures and COVID-19 safety protocols in each country. We strive to ensure reliable and timely delivery for all our customers, and we appreciate your patience and understanding as we work to get your order to you as promptly as possible.

Currently, we do not provide expedited shipping. Our average standard shipping time is 7-15 days, ensuring reliable and timely delivery of your order.

We apologize for any inconvenience, but at the moment, we do not offer expedited shipping. However, we are continuously working towards improving our services and exploring options to provide faster shipping in the future.

It's highly unusual for this to occur. Here are some steps you can take:

1. Verify Delivery Address: Double-check the accuracy of the delivery address you provided during checkout.
2. Check Delivery Status: Use the tracking number to check the status of your package on a tracking portal.
3. Check with Neighbors or Family: Inquire if someone else accepted the package on your behalf.
4. Contact Customer Support: Reach out to the company's customer support (support@salevalour.com), providing order details and tracking number.

While the investigation is ongoing, we will keep you informed of any progress and updates regarding your package. If it is determined that the package was lost in transit or stolen, we will provide the best possible resolution:

• Refund: If confirmed, we will offer a full refund for the order to compensate for the non-delivery.
• Replacement Shipment: Alternatively, we can arrange a free replacement shipment of the undelivered item.

Rest assured, we take responsibility for the delivery and aim to resolve the issue to your satisfaction.

We offer various shipping methods to cater to your needs. We partner with trusted shipping providers to ensure reliable and timely delivery of your order, without any extra charges. Rest assured, our dedicated team carefully handles the shipping process to guarantee the safe arrival of your package.

Yes, it is possible for your multiple items to be delivered in a single package. However, there are instances when items may be shipped separately. This can happen if the items are stored in different warehouses or if there are logistical considerations that make it more practical to send them individually, each with its own tracking number.

When your order has been shipped, we will send you an email with your tracking number and a link to where you can track it online.

You are solely responsible for the payment of any customs duties and/or VAT charges for your item(s) to clear customs and enter your country for delivery. It is not possible for SaleValour to make payment for such custom duties and or VAT charges.

We proudly offer a full refund for any orders within 30 days of delivery. No need to worry about expensive return shipping – we value our customers and will issue the refund without requiring you to send the item back.

We want to make the refund process as easy as possible for you. If you are eligible for a refund within 30 days of delivery, kindly reach out to our customer support team (support@salevalour.com) with your order details. We will be glad to assist you in processing the refund. Please note that refunds are applicable under the following conditions:

• Order Cancellation (if applicable) before shipment
• Damaged or Defective product
• Wrong item shipped
• Late or Non-delivery

We apologize for any inconvenience caused and assure you that we will promptly address your request. Simply provide the necessary information, and our team will take care of the rest. Your satisfaction is our priority.

If, regrettably, your product arrives damaged or defective, we kindly ask you to contact our friendly customer service team (support@salevalour.com) and provide them with a high-quality image or video clearly showcasing the issue. Once we have verified the damage or defect, we will promptly arrange a replacement or issue a refund to ensure your utmost satisfaction.

If your order hasn't arrived within the estimated delivery window, please contact our customer service (support@salevalour.com). If your order has been in transit for more than 5 days beyond the expected delivery timeframe for your country, we will promptly initiate the process of sending you a replacement order.

If your package is lost or stolen, please contact our customer service team (support@salevalour.com) immediately with your order details. Once we verify the situation, you have two options available:

• We can provide a full refund for the entire order.
• We can ship a single replacement per order, free of charge.

The choice is yours. Our customer service team will assist you in resolving the issue promptly and ensure your satisfaction.

Once your refund request is approved, it generally takes a few business days for the refund to be processed and reflected in your account. The exact timeframe may vary depending on your bank or payment provider. We will strive to expedite the refund process as much as possible. Thank you for your understanding and patience.

No, you don't need to pay for return shipping. We don't require you to send the item back for a refund.

Unfortunately, we can only process refunds within 30 days of delivery. After this period, we won't be able to accept return requests.

If you receive an incorrect item, we sincerely apologize for any inconvenience caused. To resolve this matter, kindly contact our customer service (support@salevalour.com) immediately and provide the following details:

- Order number or customer name associated with the order

- Email address used for the order

- Clear photo or video of the item you received in error

- Let us know if you would prefer a replacement or a refund

Please be assured that we will promptly address the situation and make every effort to rectify it. We are fully committed to resolving the issue as quickly as possible.

We apologize for the inconvenience. If your order hasn't been delivered, here are some steps you can take:

1. Verify Delivery Address: Double-check the accuracy of the delivery address you provided during checkout.
2. Check Delivery Status: Use the tracking number to check the status of your package on a tracking portal.
3. Check with Neighbors or Family: Inquire if someone else accepted the package on your behalf.
4. Contact Customer Support: Reach out to the company's customer support (support@salevalour.com), providing order details and tracking number.

While the investigation is ongoing, we will keep you informed of any progress and updates regarding your package. If it is determined that the package was lost in transit or stolen, we will provide the best possible resolution:

• Refund: If confirmed, we will offer a full refund for the order to compensate for the non-delivery.
• Replacement Shipment: Alternatively, we can arrange a free replacement shipment of the undelivered item.

Rest assured, we take responsibility for the delivery and aim to resolve the issue to your satisfaction.

We accept various payment methods to provide you with convenience and flexibility. Currently, we accept major credit cards (Visa, Mastercard, American Express), debit cards, Apple pay, Google pay, Union pay and PayPal. We continuously strive to expand our payment options to ensure a smooth and secure checkout experience for our customers.

We will charge you for your order as soon as you check out.

We have a comprehensive refund policy in place to ensure customer satisfaction. If you are dissatisfied with your purchase, please review our refund policy on our website to understand the eligibility and process for requesting a refund.