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Shipping Info

Do you offer Free Shipping?

Absolutely! We proudly offer hassle-free, free worldwide shipping on all orders.

Does SaleValour offer shipping to my country?

Without a doubt! At SaleValour, we take delight in offering Free Worldwide Shipping to all our customers, including your beautiful country!

We provide shipping services to the following countries:-

A-B Australia, Belgium, Brazil

C-D Canada, Denmark

E-G France, Germany

H-L Ireland, Italy, Japan

M-N Netherlands, New Zealand,

O-T South Korea, Spain, Sweden

U-Z United Kingdom, and United States.

Can I have my order shipped to a P.O. Box?

We apologize, but we are unable to ship to P.O. boxes. Our delivery partner specifically requires a physical address for smooth and reliable delivery.

How long does shipping usually take?

At SaleValour, we truly appreciate our customers and take great pride in providing them with a valuable service - FREE worldwide shipping. We recognize the significance of timely delivery, which is why, on average, our shipping takes between 6 to 12 days. Wherever you may be, you can enjoy the convenience of shipping at no cost.

Please keep in mind that we are committed to providing you with the utmost quality. Our standard order processing time is usually within 24-48 hours. In exceptional cases, it may extend to 72 hours due to thorough quality checks. We truly care about your satisfaction and appreciate your patience as we maintain our high standards for excellence.

Why is my order not being delivered in the time estimated?

The estimated shipping time of 6-12 days is specifically for the following countries:

A-B Australia, Austria, Belgium, Brazil

C-D Canada, Czech Republic, Denmark

E-G France, Germany

H-L Ireland, Italy

M-N Netherlands, New Zealand, Norway

O-T Spain, Sweden, Switzerland

U-Z United Kingdom, and United States.

For Japan and South Korea, we strive to deliver your order promptly within 7-15 days. Occasionally, shipping times may be slightly longer, up to a maximum of 18 days

Please keep in mind that these timeframes are averages and can vary due to factors such as customs procedures and COVID-19 safety protocols in each country. We strive to ensure reliable and timely delivery for all our customers, and we appreciate your patience and understanding as we work to get your order to you as promptly as possible.

Is expedited shipping available?

Currently, we do not provide expedited shipping. Our average standard shipping time is 6-12 days, ensuring reliable and timely delivery of your order.

We apologize for any inconvenience, but at the moment, we do not offer expedited shipping. However, we are continuously working towards improving our services and exploring options to provide faster shipping in the future.

What steps should I take if my package is marked as delivered but I haven't received it?

It's highly unusual for this to occur. Here are some steps you can take:

  1. Verify Delivery Address: Double-check the accuracy of the delivery address you provided during checkout.
  2. Check Delivery Status: Use the tracking number to check the status of your package on a tracking portal.
  3. Check with Neighbors or Family: Inquire if someone else accepted the package on your behalf.
  4. Contact Customer Support: Reach out to the company's customer support (support@salevalour.com), providing order details and tracking number.

While the investigation is ongoing, we will keep you informed of any progress and updates regarding your package. If it is determined that the package was lost in transit or stolen, we will provide the best possible resolution:

  • Refund: If confirmed, we will offer a full refund for the order to compensate for the non-delivery.
  • Replacement Shipment: Alternatively, we can arrange a free replacement shipment of the undelivered item.

Rest assured, we take responsibility for the delivery and aim to resolve the issue to your satisfaction.

What shipping methods do you offer?

We offer various shipping methods to cater to your needs. We partner with trusted shipping providers to ensure reliable and timely delivery of your order, without any extra charges. Rest assured, our dedicated team carefully handles the shipping process to guarantee the safe arrival of your package.

Is it possible for my multiple items to arrive in the same package?

Yes, it is possible for your multiple items to be delivered in a single package. However, there are instances when items may be shipped separately. This can happen if the items are stored in different warehouses or if there are logistical considerations that make it more practical to send them individually, each with its own tracking number.

How do I know that my order has been shipped?

When your order has been shipped, we will send you an email with your tracking number and a link to where you can track it online.

Do I have to pay for custom fees or VAT? (if applicable)

You are solely responsible for the payment of any customs duties and/or VAT charges for your item(s) to clear customs and enter your country for delivery. It is not possible for SaleValour to make payment for such custom duties and or VAT charges.