Returns & Refunds

We proudly offer a full refund for any orders within 30 days of delivery. No need to worry about expensive return shipping – we value our customers and will issue the refund without requiring you to send the item back.

We want to make the refund process as easy as possible for you. If you are eligible for a refund within 30 days of delivery, kindly reach out to our customer support team (support@salevalour.com) with your order details. We will be glad to assist you in processing the refund. Please note that refunds are applicable under the following conditions:

• Order Cancellation (if applicable) before shipment
• Damaged or Defective product
• Wrong item shipped
• Late or Non-delivery

We apologize for any inconvenience caused and assure you that we will promptly address your request. Simply provide the necessary information, and our team will take care of the rest. Your satisfaction is our priority.

If, regrettably, your product arrives damaged or defective, we kindly ask you to contact our friendly customer service team (support@salevalour.com) and provide them with a high-quality image or video clearly showcasing the issue. Once we have verified the damage or defect, we will promptly arrange a replacement or issue a refund to ensure your utmost satisfaction.

If your order hasn't arrived within the estimated delivery window, please contact our customer service (support@salevalour.com). If your order has been in transit for more than 5 days beyond the expected delivery timeframe for your country, we will promptly initiate the process of sending you a replacement order.

If your package is lost or stolen, please contact our customer service team (support@salevalour.com) immediately with your order details. Once we verify the situation, you have two options available:

• We can provide a full refund for the entire order.
• We can ship a single replacement per order, free of charge.

The choice is yours. Our customer service team will assist you in resolving the issue promptly and ensure your satisfaction.

Once your refund request is approved, it generally takes a few business days for the refund to be processed and reflected in your account. The exact timeframe may vary depending on your bank or payment provider. We will strive to expedite the refund process as much as possible. Thank you for your understanding and patience.

No, you don't need to pay for return shipping. We don't require you to send the item back for a refund.

Unfortunately, we can only process refunds within 30 days of delivery. After this period, we won't be able to accept return requests.

If you receive an incorrect item, we sincerely apologize for any inconvenience caused. To resolve this matter, kindly contact our customer service (support@salevalour.com) immediately and provide the following details:

- Order number or customer name associated with the order

- Email address used for the order

- Clear photo or video of the item you received in error

- Let us know if you would prefer a replacement or a refund

Please be assured that we will promptly address the situation and make every effort to rectify it. We are fully committed to resolving the issue as quickly as possible.

We apologize for the inconvenience. If your order hasn't been delivered, here are some steps you can take:

1. Verify Delivery Address: Double-check the accuracy of the delivery address you provided during checkout.
2. Check Delivery Status: Use the tracking number to check the status of your package on a tracking portal.
3. Check with Neighbors or Family: Inquire if someone else accepted the package on your behalf.
4. Contact Customer Support: Reach out to the company's customer support (support@salevalour.com), providing order details and tracking number.

While the investigation is ongoing, we will keep you informed of any progress and updates regarding your package. If it is determined that the package was lost in transit or stolen, we will provide the best possible resolution:

• Refund: If confirmed, we will offer a full refund for the order to compensate for the non-delivery.
• Replacement Shipment: Alternatively, we can arrange a free replacement shipment of the undelivered item.

Rest assured, we take responsibility for the delivery and aim to resolve the issue to your satisfaction.